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GENERAL:
What kind of guarantee is provided?
We provide a full process guarantee service for all Alley Accessory products and shipping in our online store, meaning that we will refund your payment if there is any issue regarding quality that makes you not satisfied or in case if a parcel gets lost. We guarantee 100% Money-Back to your creditdebit card or Paypal. After seeing that the order is returned in the same original condition we will send your money back.
What are our strengths?
1) High quality: All our products are made of the good quality raw material. All our products must be inspected again by our QC team before they are sent out.
2) Safety: If the parcel loses, we will compensate all your loss in your future orders.
3) Fast shipment: You parcels will be delivered within 48 hours after we receive your payment in normal（not include holidays）. And the parcel will reach your side in 7-15 business days.
4) Customer support: Our top priority is making sure our customers are satisfied! Feel free to send your inquiries with email and we will reply in less than 24 hours including weekends
What currency do you use?
US Dollar is our main currency but we also accept the British Pound and Euros, the price shown on website is in US dollar.
ORDER:
How long before my order ships?
Your order will be processed in 3-5 working days after your payment. Once you place an order with us, we immediately get to work preparing and packing your package in our warehouse in China and Hongkong. In just a couple of days, your parcel will be picked up by an express courier. We use a special delivery channel that makes sure your package arrives safely and is not seized by customs. We’ll also update you on the tracking number a few days after pick-up. So you can always monitor the status of your delivery.
Can I change/cancel my order?
If you would like to change or cancel your order, please contact us within 24 hours after an order has been placed.
How do I know that my order has been successfully submitted?
Once your payment has been received, we will send you a notification email to inform you about the update status.
How to track my order?
After we ship it, we will email the tracking number to you (the email address you used when you made the order), so you can check your order status any time. And please remember to check your email frequent after you pay for the order, because if we have any questions, we will email to you.
What should I do if I didn't receive confirmation?
We always recommend to our valued customers to check SPAM/FOLDER if you have not received an order confirmation. If you still do not see it there, please feel free to contact our customer support and we’ll send it again right away.
SHIPPING:
What are your delivery costs?
We offer free worldwide shipping on all orders.
Which countries do you ship to?
We ship world widely.
What couriers do you use?
We either use USPS, UPS, FedEx or DHL.
How long will be the parcel arrived to my country?
After we ship it, Ordinary the parcel will be delivery in 7-15 workdays（not include prepare time） during all the post process. Well, due to unforeseen circumstances, the time will be last a little longer. Please do not worry about it. And hope you can understand too.
When will my tracking information appear?
You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us. At the same time, please wait patiently. Generally, the package will not update the information synchronously until the next status change. We will escort your package 100%.
What should I do if my tracking number doesn't show anything?
Wait a few days, as an order always takes some time to leave our warehouse and arrive at the local delivery department so they can process your package and register it in your system.We will pay close attention to the shipping status of each package, just like we take every customer seriously.
What should I do if I provided you a wrong shipping address?
In case of providing us an incorrect shipping address, you should contact us immediately by email and provide us your correct address. We will check whether we can change it for you.If your order was shipped out, we are really sorry that we are not able to change it for you nor sending you another packet without any fee.
Is customs ok with this?
Event Note
PAYMENT
What form of payment do you take?
At present, we mainly accept Paypal as the payment method. Paypal is a popular and safe payment method in the world, which protects the transaction security of buyers and sellers. You can use Paypal to pay with confidence. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing. If you prefer to pay by debit or credit card, Paypal also allows you to pay by debit or credit card without an account.
At the same time, we also accept other payment methods, including bank transfer, wise, Western Union, and cryptocurrency. Using these payment methods, you will get a 10% order discount. If you need to use these payment methods, please email our customer support and we will process it as soon as possible.
Is your website secure to order from?
Yes, we use a 128-bit Secured Socket Layer (SSL) technology to ensure the security of your online purchase.
RETURN & REFUND:
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We want to assure you that our number one priority is your satisfaction. We understand that sometimes you may change your mind after purchasing a product, and while we cannot always accommodate refunds in these cases, we will do our best to work with you to reach a resolution that leaves you happy. In the event that a product arrives in perfect condition but you have simply changed your mind, we unfortunately cannot process a return. However, if an error was made on our part or the parcel is seized, we will be happy to ship you another product. Thank you for choosing us as your go-to source for all your needs; we appreciate your business and hope to serve you again in the future.
To start a return, you can contact us by email.If your return is accepted, we’ll send you a confirmation email, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Can I get a refund if I don't want it anymore?
Of course, you can, but if our package has already been dispatched, you cannot get an immediate refund, you need to wait until you receive our package and return it to us in good condition, once we receive the return, your refund will be processed immediately. If you apply for a refund when the package has been shipped and refuse to fulfill the return, we will consider it a fraud and report it to the relevant authorities, which will affect your credit.
How long will it be before i get a refund?
We aim to process returns within 2 working days of receiving them. As long as the returned items meet our refund criteria, your refund will be with you 24-48 hours after your return is processed, depending on your card issuer.If your shipment has not been dispatched, you can get an immediate refund.
PRODUCT:
What if there are items missing or incorrect products when I receive my order?
For missing or wrongly shipped items, please contact us by email. Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.
What happens if my item is lost or stolen?
Your package is unlikely to be lost or stolen. If we make sure that your product disappears, we will send you another one as a replacement. However, if the postal service delivers the item to the wrong address or if you have moved or changed your address without notifying us in advance, we can’t do anything to recover your products.
What is the quality of products you sell?
We have been providing our customers with the highest quality products on the market, most of them belong to 1:1 and AAA.
Can I search for items not listed on your site, can you provide them?
If you don’t find the product you want to buy on our website, don’t worry, we have many categories of products, basically you can find them for you, you just need to contact us by email without providing the product name, model and picture, we We will inform you as soon as possible whether the product is in stock.
TAX:
WHOLESALE:
How do wholesale works?
To receive our wholesale prices all you will need to do is reach our wholesale minimum order.We takes the risk out of starting your own wholesale business. There are no deposits required, and you can start to profit from your very first sale. To get a wholesale price please email us.
I want to buy in Bulk, do you offer special discounts or wholesale price?
We have a special wholesale program for bulk orders.
Order amount exceeds $1,000 you will receive 10% off.
Order amount exceeds $3,000 you will receive 15% off.
Order amount exceeds $10,000 you will receive 20% off.
*You can mix and match any items.
There are a few things you should know if you are planning to order in large quantity.
We ship in batches of 10 bags at 3-day intervals to reduce the risk in customs. We recommend providing multiple addresses for large orders. If we have multiple addresses we are able to ship multiple boxes per day.
Please be advised our billing company will not process orders of this size so we can accept bank transfer payment only.
We do not manufacture an item until we have checked the original for all the correct markings and materials. We manufacture our own exclusive replica so we oversee the production of each handmade item. Each item is inspected before shipment to ensure the highest quality standards.
Do you accept other cooperation?
Yes, we accept, if you are willing to trust us and choose us to develop the market together as your partner, please contact us by email. We have a detailed partner cooperation plan.
Do you charge sales tax?
No, we do not charge any sales tax.
Will I have to pay Import taxes?
We ship the goods with a low value, around $30 per carton. Most countries do not calculate import tax or any sales taxes for low-value imports. The customer is responsible for any taxes charged. 99% of our customers are not charged any taxes.
Will I be charged taxes/duty fees?
99.9% of our clients do not pay taxes or duty fees however these things are controlled by your local government, and we cannot control the process. Every parcel is processed through customs and the time frame can range. If you are charged taxes/duties you must pay them to your government in order to receive your goods. We mark parcels as gifts/low value to avoid customs and this works 99.99% of the time. If your parcel is seized by customs it is not our liability as our duty is to fulfill the order and send it (once again seizure does not happen 99.99% of the time). You can refer to your local import laws if you are unsure of possible taxation.